Shipping policy
Domestic Delivery within Australia
Standard Delivery:
A standard shipping rate of $15 is applied on all purchases under $500. Free Standard Shipping is available on all purchases over $500 within Australia. Deliveries are dispatched between 9am to 5pm, Monday to Friday, holidays excluded. We expect that you will receive your goods within 3-5 working days after fulfilment. An automated email will be sent to inform you that your order has been shipped along with a parcel identification number that allows you to track your order.
Express Domestic Delivery:
AU$20 if you wish to receive your purchase faster using express delivery. This can be selected upon checkout. Delivery is expected within 1-2 working days after fulfilment.
Free Delivery:
From time to time, White Story offers free delivery. To be notified of these opportunities, please subscribe to our newsletter. Free delivery promotions will be automatically applied to your order on the checkout page.
International Delivery outside of Australia
AU$30 standard delivery on international orders outside of Australia.
Customs for international deliveries and countries outside Australia may charge import taxes and duty. White Story does not provide Delivery Duty Paid and all relevant import taxes and duties are not included in the product price. These duties and taxes are payable by the customer and will not be reimbursed or refunded by White Story.
If your shipping destination is not listed in the freight list at checkout, please email shop@whitestory.com.au with your order and we will be in touch to arrange delivery.
We work closely with our shipping partner to minimise the potential impact of customs delays for our international customers. All deliveries will be despatched Monday to Friday, 9am-5pm AEST. An automated email will be sent to inform you that your order has been processed and shipped along with a parcel tracking identification number that allows you to track your order.
All international orders are sent with Express Post via Australia Post and able to be tracked using the parcel number provided to you at time of fulfilment.