In the instance that you may need to return one of your items, the following terms and conditions apply to all purchases made in one of our stores. 

Full priced items purchased in stores are eligible for a credit or exchange only within 14 days from purchase. Refunds are not offered for change of mind. In-store purchases cannot be returned online. 

RETURNING GARMENTS

Goods must be returned unworn, in original condition and with all tags attached. Proof of purchase must be provided.

RETURNING FOOTWEAR

Use our easy to follow checklist below before returning your order, to ensure your refund or exchange will be awarded: 

1. Ensure your items are eligible for a return.
2. No visible marks to the leather soles or leather upper and insole
3. Only try on your shoes on carpet, as hard flooring will leave marks
4. Include all original packaging, including the shipping packaging
5. Ensure your return request is submitted within 14 days of the initial purchase
6. Any returns that do not meet the requirements of our returns policy, will not be accepted and no refund awarded.

SALE ITEMS

Sale items purchased in stores are final sale and not eligible for a return unless required by Australian Consumer Law. 

GIFT CARDS

Gift cards cannot be returned. 

Please note, White Story reserves the right to reject returns that do not comply as per our returns policy. 

In the instance that you may need to return one of your items, the following terms and conditions apply to all purchases made online at whitestory.com.au. 

Full priced items purchased online are eligible for a refund, credit or exchange within 14 days of dispatch. If you require a refund on a full price item, your purchase must be sent back to our warehouse for processing. Unfortunately, we cannot offer online returns or exchanges in store.  

RETURNING GARMENTS

Goods must be returned unworn, in original condition and with all tags attached. Proof of purchase must be provided. 

RETURNING FOOTWEAR

Use our easy to follow checklist below before returning your order, to ensure your refund or exchange will be awarded: 

1. Ensure your items are eligible for a return.
2. No visible marks to the leather soles or leather upper and insole
3. Only try on your shoes on carpet, as hard flooring will leave marks
4. Include all original packaging, including the shipping packaging
5. Ensure your return request is submitted within 14 days of the initial purchase
6. Any returns that do not meet the requirements of our returns policy, will not be accepted and no refund awarded.

SALE ITEMS

Sale items purchased online cannot be returned. We do not offer refunds, credit notes or exchanges on any sale items purchased online unless required by Australian Consumer Law.  

GIFT CARDS

Gift cards cannot be returned. 

Please note, White Story reserves the right to reject returns that do not comply as per our returns policy. 

To initiate your return, please contact shop@whitestory.com.au with the reason for your return. A member of our team will be in touch with confirmation once this has been received. Using the original order packaging, post your items to 48 Kelso Street, Cremorne, VIC, 3121.

For additional peace of mind, we recommend returning your items with a traceable postal service and keeping note of your tracking information. 

Please note, White Story is not liable for the loss of garments during the return process and we do not cover the cost of shipping for items being returned. 

Upon receiving your returned items you will receive a confirmation email with approval of your refund. 

Your refund will be credited to the original payment method used at checkout. 

Please note that refunds may take up to 10 working days to be credited to your account upon receiving confirmation, depending on your bank provider. 

For customers who reside outside of Australia, customs duties and sales taxes are non-refundable through White Story however, you may be able to recover these by contacting your local customs bureau directly.